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Retain More Users With Automation,Without Losing Personalized User Experiences
We implement journey-aligned marketing automations that onboard, grow, and retain users 10x more effectively than 1:1 customer success reps - Done-With-You and Done-For-You options available.
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Retaining more users shouldn't mean hiring a full Customer Success team
You've probably come to find.
Scalability is Tough
Manual CS tasks stifle scalability, leading to errors that compromise user trust and hinder team efficiency.
Users Struggle on Their Own
Without proper guidance and direction, users are forced to fend for themselves, pushing them towards competitors and boosting churn.
Adoption is an Uphill Battle
Growing platform usage as new users across your customer's org join becomes challenging, ultimately degrading the customer's experience and overall "stickiness".
Marketing Automations do everything a success rep would, but at scale.
Our Marketing Automations integrate seamlessly into your existing Customer Experience systems.
The system integrates seamlessly into app and customer data to track and act against each individual user's unique journey.
Automations work 24/7 to drive user adoption and retention
1. Onboarding
1:1, personalized onboarding experiences that deliver on the platform's value within the first 30 days, setting users up for success and deeper engagement.
2. Growth
Expand the user base by inspiring primary users to invite their teams, broadening platform usage across the organization for greater impact.
3. Retention
Ensure platform stickiness by ensuring users experience value, promoting long-term benefit recognition and sustained renewals.
"Before partnering with pblc, we were capturing leads from our inbound campaigns, but didn’t have anything to nurture them along. The team’s ability to plug in with our existing CRM tools and apply our brand playbook throughout email content creation is exactly what we needed."
“With an extensive understanding of email nurturing and HubSpot, Jon consistently delivers exceptional results. If you're looking for a top-notch email professional to work with, PBLC Media is it!”
“Working with PBLC has been great. Jon and his team are methodical and easy to work with.”
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“As part of our client’s expansion into new markets, we engaged the pblc team to help design and implement an automated lifecycle marketing model. Together, we’ve found new ways to optimize the marketing function and propel leads through the purchase journey.”
How our process works
We have developed and optimized a standard operating procedure that consistently drives results.
Discovery
Uncover your full-funnel marketing activities, processes, and approaches.
Audit
Visualize what's currently in place. What's working and what's not.
Journey Mapping
Map your customer's journey to to serve the right content at the right time.
Tech Stack Strategy
Identify the right tools, integrations, and process to effectively deliver.
Automated Campaign Strategy
Develop automated campaigns that align to each users unique journey.
Implementation & Performance
Bring the strategy to life, measure, and improve.
Solutions that fit what your team needs
Retain more users with automation, without adding tech stack complexity.
For teams needing expert guidance for in-house experts who drive marketing execution.
Complete strategy with custom content creation, including copy and design.
A complete, done-for-you solution including strategy, content, and all system development needs.
Have questions? We have answers
Who’s pblc a good fit for?
We work best with growing B2B SaaS teams looking to simplify user onboarding, drive adoption, and retain users—all without adding extra tech stack complexity.
Can you customize the automations to fit our exact user journey?
Absolutely. We tailor everything to align with your unique onboarding, growth, and retention goals so that users feel supported every step of the way.